TERMS AND CONDITIONS OF BOOKING

COVID-19

In order to follow government advice we are implementing the following guidelines until further notice:

  • Facemasks must be worn when entering and leaving the building and when you are within the spectator area (if you are exempt from wearing a mask you must wear your exemption badge visibly)
  • Two meters distance must be maintained at all times where possible when in the training centre and on the premises.
  • Puppies or dogs must also be kept 2 meters apart from each other (no meets and greets are permitted)
  • Maximum of 6 puppies and 6 handlers in each class
  • Only one handler per dog in each class and no children under the age of 18 will be able to attend group classes.
  • No spectators or additional handlers

If you have a cough, cold or have any of the symptoms of COVID-19 or, have been with anyone who has the virus or any symptoms or, have travelled abroad to one of the countries that the Government require individuals to self-isolate for 2 weeks on return to the UK, you will not be able to attend classes for the two weeks whilst you are self-isolating. This will be treated as any other absence from class and you will not be able to carry any classes over to other courses.

Anyone refusing to follow the guidelines will be asked to leave the class and no refund will be issued. We appreciate your co-operation in order that we can attempt to keep everyone safe and continue operating in these challenging times.

Owner Responsibilities: You are responsible for the conduct of your own dog during our classes and workshops at all times. Please be aware of other dogs and do not allow your dog to approach prior to asking the dog’s owner; some dogs may be uncomfortable around other dogs or people and require a little extra space.

Handling: Harsh handling, force, physical or emotional intimidation are not permitted during sessions.

Equipment: Please ensure your dog is wearing a flat collar and a standard trigger hook lead. You may also use a harness.

ITEMS NOT PERMITTED: Check or half check collars, prong/pinch collars, electronic collars, citronella collars, ultrasonic collars, slip leads, anti-pull harness, any device which emits a noise intended for punishment or interruption in an abrupt manner. Any other device used to punish, cause fear or intimidation. Failure to comply with this section of the terms and conditions may result in cessation of service without refund.

Paws 4 Training without hesitation will report any dog/pet that is being mistreated, neglected or abused immediately to the appropriate authorities which can take necessary action.

Paws 4 Training only use reward based methods in our training and we DO Not allow punishment for any unwanted behaviour within our training sessions and will help and advise you on the best ways to prevent these behaviours from happening. Punishment includes shouting, using a raised voice, hitting and yanking your dog to get their attention. Your dog is trying to communicate with you that they are uncomfortable.

Your Dogs Behaviour: If your dog brings harm to another person/dog or damages property, the owner is liable for the offence made.

Under the ‘Control of Dogs Order’ (1992) all dogs must be wearing a suitable collar with the owner’s name and address inscribed either on a plate on the collar or on a tag attached to the collar. This is to be worn at all times in public places.

DOGS MUST BE KEPT ON A LEAD AT ALL TIMES whilst on the premises inside and out unless instructed otherwise by one of the Paws 4 Training instructors.

THIS INCLUDES ON THE GRASS AREAS, CAR PARK AND SIDES OF THE FIELD.

You may walk your dog on the grass area near the car park but please be advised we are not made aware when the farmer has sprayed crops with pesticides so would strongly advise you do not to walk on the field at any time. Please ensure you clean up after your dog and take all dog waste home with you. We do not have the facilities to dispose of dog waste at our training centre.

If a dog is unable to cope in a class environment we will discuss your options with you.

In signing up for classes you are signing up to agree that your dog is dog-to-dog friendly. Any dogs attending which are found to have issues with other dogs may be asked to leave. In this instance we will endeavour to work with you to find a solution.

Paws 4 Training reserves the right to ask owners to leave and take their dogs home should the dog’s welfare be compromised.

When you arrive at the training centre please stand clear of the entrance to the training centre as another class may be in progress.

PLEASE WAIT UNTIL YOU ARE CALLED INTO THE TRAINING CENTRE

If your dog is unwell: Please do not bring dogs with potentially contagious illnesses to classes.

Bitches in season: Please do not attend training with your bitch if she is in season. If your bitch comes into season during a training course that you are booked onto you will be offered a place on the next available course at no extra charge from the point where you stopped your course.

Vaccinations: All puppies and dogs attending classes must be fully vaccinated and proof of vaccination must be shown at your first class. Should you choose not to vaccinate, a letter stating your dog’s blood titre levels must be presented on headed paper and signed by your veterinary surgeon. If you choose these routes, Paws 4 Training will not be held responsible for any illness your dog may contract whilst training with Paws 4 Training at our training centre.

Fees: Payment of the course fees will secure a place on a course. We are unable to hold spaces open without payment. Payment must be received by bank transfer or through our online booking system prior to you starting the course. Any late fees, from the day after the course has started will incur a 10% late fee.

Cancellations by You: (classes, workshops, events, 1-2-1’s) If you need to cancel a booking you may do so up to 14 days prior to the start date of the course. This includes cancellations for illness etc. In such circumstances an email must be received by Paws 4 Training more than 14 days prior to the event and a full refund minus a £10 administration fee will be made.  Cancellations received less than 14 days before the event will not be entitled to a refund unless the place can be re-sold. A £10 admin fee will apply in those circumstances. If for other reasons e.g. you no longer wish to continue training with us; cancellations must be received no less than 7 days before the event. These will not be entitled to a refund. Refunds can and will only be made by the same method the original payment was received.  If you do not attend for any reason and do not let us know you are unable to attend you forfeit that lesson or course of lessons.

Cancellations by Us: (classes, workshops, events, 1-2-1’s) In the event that we need to cancel the course due to unforeseen circumstances, a full refund will be made to all clients within 14 days of the cancellation date. Notification of cancellation will be made to all clients by email. Refunds can and will only be made by the same method the original payment was received.  Should this occur on the actual date of the course we will attempt to make contact by telephone wherever possible.  We will also post a cancellation notice on our website www.paws4training.net and our Facebook page Paws 4 Training providing Internet access is available to us.

Transfer to other classes / workshops / events: Once bookings have been paid for they are non-transferable. If you wish to be moved to a different date a new booking will be required. If we can resell your place a refund will be given for the place on the original course minus a £10 administration fee. If you are unable to attend a class, for whatever reason. The class you miss will be lost. We cannot offer catch up sessions in any of our classes.

1-2-1 Training Sessions – once bookings have been paid for either one off sessions or our 1-2-1 packages, dates will be agreed for each session in advance. Once the dates have been agreed changes can only be made to the dates if 72 hours notice has been given. Failure to notify us of you wishing to change the date of your session within the required time scale or failing to let us know that you no longer require your session will result in you forfeiting this session with no refund. The sessions must be used up within the timescales as set out below:

2 x sessions – must be used within 3 weeks from when the first session has been booked
3 x sessions – must be used within 4 weeks from when the first session has been booked
4 x sessions – must be used within 5 weeks from when the first session has been booked
5 x sessions – must be used within 6 weeks from when the first session has been booked
6 x sessions – must be used within 7 weeks from when the first session has been booked

Please see our cancellation policy as set out above

Health & Safety: All attendees agree to abide by the health & safety instructions given by the trainers.

Client Behaviour: All clients must wear FLAT, ENCLOSED foot wear, please do not wear high shoes or flip flops.

Family members are always welcome for 1-2-1 training. All children under 16 must be accompanied by an adult and be able to sit through the session without becoming bored.

Due to COVID-19 we are unable to accept additional handlers and spectators for group classes.

Please treat all other owners, trainers and training assistants with kindness and respect. Aggressive or inappropriate behaviour from the owner or third party associated with the owner may result in a cancellation of service without notice or refund.

Parking: Paws 4 Training take no responsibility for damage/loss to cars parked on their training premises. Guidance will be given on arrival on where to park. Please park considerately as space is limited.

Online Shop: By placing an order with us, you confirm your agreement to the Terms and Conditions below. Should you have any questions about these Terms, please contact us prior to placing your order.

All sales and services advertised on https://paws4training.net/shop/ are provided by Paws 4 Training

We can be contacted at the following address:

Alpine Bungalow
Bungay Road
Hempnall
Norwich
NR15 2NQ
United Kingdom

Tel: +44 (0) 7709 539903

E-mail: shop@paws4training.net

Pricing Policy

All prices shown on the website are in £ Sterling and may change from time to time. We reserve the right to change prices.

Goods are described as accurately as possible at the time of being published. The colours for the products in the photos used on our website may differ slightly to the product you receive.

Paws 4 Training retains the right to decline orders if price displayed is incorrect.

Payment: Payments are made online securely via Stripe. All Payments are made in GBP.

The checks made through the Stripe process may issue “cautionary” and/or “warning” messages to us. Therefore, non-acceptance of an order may be the result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Your failure to meet the eligibility to order criteria set out in our Terms and Conditions.

Postage & Packaging: Postage fees are a flat rate. All items posted in the UK will be sent by Royal Mail, First Class. Please contact us for bulk orders as the items will be posted via Parcel Force within the UK.

Deliveries to the Rest of the World are made by Royal Mail Air Mail (Small Packet) or for orders over 2kg in weight Parcel Force Global Priority.

For outside of the UK Please allow 2 weeks for delivery. However, we will endeavour to send your order within one day of the order being manufactured.

Duty fees may apply on top of shipping with larger orders. The customer will be required to pay this fee – we will send an invoice for the amount once received.

Returns & Exchanges: Returns must be processed within 30 days of your purchase. We are happy to exchange items if the size is unsuitable for you dog, providing the product is still in saleable condition. Please contact us immediately if you require a different size.

We will also refund any product that is still in saleable condition if the product is unsuitable for your dog.

Returns postage to the customer will be covered by Paws 4 Training. Postage back to us must be covered by the customer. The customer is responsible for returning the order in supplied condition and is responsible for the safe return of goods and conditions of transit.

Our harnesses, leads, collars and training lines are all made to order. Orders will be completed within 4 weeks of the order being received.

We pride ourselves in making a quality durable product and use high quality materials for all of our products. When ordering online please ensure you select the correct size. We will make the order to the specifications requested. Should the product not be of correct size you must notify Paws 4 Training immediately in order for this to be rectified. A change in sizing may increase the cost of the product.

We take every care to ensure the quality and durability of our products and will advise on the correct use. We offer to refund you if you are not satisfied with our product but cannot accept responsibility for any loss or damage caused using our products.

Course Material and Equipment: Paws 4 Training reserves the right to change the content, timing, dates, venue or instructor. We try to avoid this as much as possible, but sometimes this is unavoidable, particularly with changes in the weather meaning we have to postpone a session. If we know in advance that the weather will not be suitable, we will let you know, however, often the weather can be very changeable from hour to hour. If a booking is cancelled due to the weather, we will let everyone know who has booked in by text or phone call as soon as we can at least an hour before the start of your class. We will reschedule all the bookings to an alternative date.

Paws 4 Training will not be liable for any losses or expenses arising from amendments to the course or cancellations.

YouTube & Free Content: Any video content shared for free is not intended to be a substitute for professional advice. All information included in videos and free content is “as is” for educational purposes. A trainer or representative of the company is not necessarily your trainer unless you have entered into a working agreement with the company in signing up for paid services. You follow video or free content/instructions at your own risk, agreeing that you use the information at your own risk.

“Use at Your Own Risk“ Disclaimer: All information in the Service is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including results but limited to warranties of performance, merchant ability and fitness for a particular purpose. The company will not be liable to you or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages even if advised of the possibility of such damages.

Release of Liability and Photography Release Waiver: I HEREBY ASSUME ALL OF THE RISKS OF PARTICIPATING AND/OR VOLUNTEERING IN THIS ANIMAL TRAINING SESSION, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault.

I understand that attending a dog training session poses a risk to myself, guests, children and my dog.

I understand if I have brought children along for the session, I am solely responsible for them.

I acknowledge that this Accident Waiver and Release of Liability Form will be used by the event holders, sponsors, and organizers of the activity or event in which I may participate, and that it will govern my actions and responsibilities at said activity or event. In consideration of my application and permitting me to participate in this event, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:

  1. I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, death of my pet, injury to my pet, or actions of any kind which may hereafter occur to me including my traveling to and from this event. I understand I enter land or property intended for activity use at my own risk. THE FOLLOWING ENTITIES OR PERSONS: NAOMI FARROW, PAWS 4 TRAINING, their directors, officers, employees, volunteers, representatives, and agents, the activity or event holders, activity or event sponsors, activity or event volunteers; land owners; land representatives; land leaseholders or their representatives.
  2. I HAVE DISCLOSED all relevant information regarding my dog, its sensitivities, any aggression problems, situations which provoke my dog. I will immediately inform the trainer if any situation arises which provokes my dog and take full responsibility for avoiding these situations.
  3. I INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity or event, whether caused by the negligence of release or otherwise. I acknowledge that NAOMI FARROW, PAWS 4 TRAINING and their directors, officers, volunteers, representatives, and agents are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific event or activity’.
  4. I understand they are not responsible for quality of land or any injuries which may occur when I am at the venue.
  5. Photography: I understand that at this event or related activities, I may be photographed and/or filmed. I agree to allow my photo, video, or film likeness to be used for any legitimate purpose by the event holders, producers, sponsors, organizers, and assigns. I hereby waive any right to inspect or approve the use of the images or recordings or of any written copy. I further waive all moral rights. I also waive any right to royalties or other compensation arising from or related to the use of the images, recordings, or materials. I hereby release, defend, indemnify and hold harmless the producers from and against any claims, damages or liability arising from or related to the use of the images, recordings or materials, including but not limited to claims of defamation, invasion of privacy, or rights of publicity or copyright infringement, or any misuse, distortion, blurring, alteration, optical illusion or use in composite form that may occur or be produced in taking, processing, reduction or production of the finished product, its publication or distribution The accident waiver and release of liability shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law.

You will always be asked in person for your permission for any photographs or videos to be taken whilst attending training classes / 1-2-1’s / workshops and for their use on social media or our website.

Should you prefer not to be photographed or filmed please advise NAOMI FARROW OF PAWS 4 TRAINING in person.

I CERTIFY THAT I HAVE READ THIS DOCUMENT AND I FULLY UNDERSTAND ITS CONTENT.

I AM AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT AND I SIGN IT OF MY OWN FREE WILL.

I am 18 years of age or older and I am competent to contract in my own name. I have read this document before signing below, and I fully understand the contents, meaning and impact of this consent, waiver, indemnity and release.

This consent, waiver, indemnity and release is binding on me, my heirs, executors, administrators and assigns.

SIGN (if you have not signed up digitally through the booking terms & conditions): _______________________________________________

PRINT:_____________________________________________ DATE:_____________________