Terms & Conditions.

TERMS AND CONDITIONS OF BOOKING

Dogs: You are responsible for the conduct of your own dog during our classes and workshops at all times. Please be aware of other dogs and do not allow your dog to approach prior to asking the dogs owner; some dogs may be uncomfortable around other dogs or people and require a little extra space.

DOGS MUST BE KEPT ON A LEAD AT ALL TIMES whilst on the premises inside and out unless instructed otherwise by one of the Paws 4 Training instructors. THIS INCLUDES ON THE GRASS AREAS, CAR PARK AND SIDES OF THE FIELD.

You may walk your dog on the grass area near the car park but please be advised we are not made aware when the farmer has sprayed crops with pesticides so would strongly advise you not to walk on the field at any time. Please ensure you clean up after your dog and take all dog waste home with you. We do not have the facilities to dispose of dog waste at our training centre.

If a dog is unable to cope in a class environment we will discuss your options with you and recommend a suitable behaviourist that you can work with to overcome your dog’s problems.

When you arrive at the training centre for your first lesson we ask for all dogs to be left safe in a ventilated car. There isn’t much shade in the car park for any sessions during the day or early evening in the summer so please ensure you are equipped with shades for your car to ensure they are kept cool in the warmer weather, we can provide you with water should you need it.

Paws 4 Training reserves the right to ask owners to leave and take their dogs home should the dog’s welfare be compromised.

If your dog is unwell: Please do not bring dogs with potentially contagious illnesses to classes.

Bitches in season: Please do not attend training with your bitch if she is in season. If your bitch comes into season during a training course that you are booked onto you will be offered a place on the next available course at no extra charge from the point where you stopped your course.

Vaccinations: All puppies and dogs attending classes must be fully vaccinated and proof of vaccination must be shown at your first class. Should you choose not to vaccinate, a letter stating your dog’s blood titre levels must be presented on headed paper and signed by your veterinary surgeon. If you choose these routes, Paws 4 Training will not be held responsible for any illness your dog may contract whilst training with Paws 4 Training at our training centre.

Fees: Payment of the course fees will secure a place on a course. We are unable to hold spaces open without payment. Payment must be received by bank transfer prior to you starting the course unless this is a last minute booking (i.e. booked the day before the course starts or on the day of the course) Any late fees including on the day the course starts or after the start of the course will incur a 10% late fee.

Cancellations by You:  If you need to cancel a booking you may do so up to 14 days prior to the start date of the course. This includes cancellations for illness etc. In such circumstances an email must be received by Paws 4 Training more than 14 days prior to the event and a full refund minus a £20 administration fee will be made.  Cancellations received less than 14 days before the event will not be entitled to a refund unless the place can be re-sold. A £20 admin fee will apply in those circumstances. If for other reasons e.g. you no longer wish to continue training with us; cancellations must be received no less than 5 days before the event. These will not be entitled to a refund unless the place can be re-sold. In such cases a partial refund for the remaining classes minus £20 admin fee will be paid. Refunds can and will only be made by the same method the original payment was received.  If you do not attend for any reason and do not let us know you are unable to attend you forfeit that lesson or course of lessons.

Cancellations by Us: In the event that we need to cancel the course due to unforeseen circumstances, a full refund will be made to all clients within 14 days of the cancellation date. Notification of cancellation will be made to all clients by email. Refunds can and will only be made by the same method the original payment was received.  Should this occur on the actual date of the course we will attempt to make contact by telephone wherever possible.  We will also post a cancellation notice on our website www.paws4training.net and our Facebook page Paws 4 Training providing Internet access is available to us.

Training Methods & Equipment: Harsh handling, physical or emotional intimidation, choke or pinch collars, spray collars, electronic training collars or hand held spray devices will not be allowed on site and anyone who wishes to use such techniques will be asked to refrain, and to leave if not willing to train without pain, fear or intimidation. No refunds will be given in these circumstances.

Paws 4 Training only use reward based methods in our training and we DO Not allow punishment for any unwanted behaviour within our training sessions and will help and advise you on the best ways to prevent these behaviours from happening. Punishment includes shouting, using a raised voice, hitting and yanking your dog to get their attention. Your dog is trying to communicate with you that they are uncomfortable.

Health & Safety: All attendees agree to abide by the health & safety instructions given by the trainers. Clients must wear FLAT, ENCLOSED foot wear, please do not wear high shoes or flip flops.

Client Behaviour: Please treat all other owners with kindness and respect. Aggressive or inappropriate behaviour from the owner may result in a cancellation of service, with no refund.

Parking: Paws 4 Training take no responsibility for damage/loss to cars parked on their training premises. Guidance will be given on arrival on where to park.  Please park considerately as space is limited.